Business Manager & Digital Transformation Lead
These roles work behind the scenes to make sure your PCN runs smoothly, is well organised, and uses the best technology to help you access care easily and efficiently.
Business Manager
The Business Manager oversees the operational, financial, and administrative side of the PCN. They make sure services are sustainable, well-organised, and delivered efficiently.
What They Do:
- Manage PCN budgets, contracts, and resources
- Support the recruitment and management of staff
- Ensure services run safely, smoothly, and in line with NHS standards
- Coordinate day-to-day operations to support patient care
- Consider the strategic overview of the PCN and its development
Digital Transformation Lead
The Digital Transformation Lead focuses on improving how patients use technology to access care, making things quicker, more convenient, and more connected.
What They Do:
- Develop and improve online services, such as appointment booking and repeat prescriptions
- Support the safe use of digital tools like remote consultations, NHS App, and online triage
- Help ensure systems are secure, efficient, and accessible to all patients
- Work to reduce digital barriers and support patients in using online health services
Why This Matters to You
Thanks to the Business Manager and Digital Transformation Lead:
- PCN services are well-organised, efficient, and sustainable
- Your experience is smoother, both in-person and online
- You can access services more easily — including online booking, digital consultations, results, and prescription services
- You receive care from a well-supported, well-coordinated team
- You benefit from innovations that make your care safer, faster, more connected, and more personalised