Our Pharmacy Technicians are an essential part of our PCN pharmacy team. They support both patients and clinicians by helping medicines work better, making processes smoother, and ensuring safe, efficient care.
Here are some of the ways our Pharmacy Technicians help you and the practice:
How They Help Patients
- Supporting you with questions about your medicines: dosage, side-effects, or when something doesn’t feel right.
- Helping to ensure you have the right medicines after leaving hospital, clinic appointments or changing treatment.
- Helping you understand how to take medicines correctly (e.g. timing, swallowing, inhaler technique).
- Liaising with community pharmacies and care homes to resolve prescription issues and make sure your medicines are available when you need them.
Behind-the-Scenes: Improving Care & Safety
- Reviewing high-risk medicines and monitoring requirements, such as blood tests or dose adjustments.
- Conducting audits and quality-improvement work to catch and prevent medication safety issues.
- Helping reduce waste (for example, checking if medicines are still needed, checking expiry, redesigning ordering).
- Managing and supporting repeat prescriptions, processes for ordering and delivering them efficiently.
- Helping maintain accurate medicine records, especially after hospital discharges or transfers of care.
Teamwork & Efficiency
- Working closely with Clinical Pharmacists, GPs, nurses, and other staff to share information, spot potential problems, and make medicines work better together.
- Freeing up the Clinical Pharmacists’ time by handling technical tasks.
- Supporting safety audits and ensuring local prescribing guidelines are followed.
- Helping with training or supervising pharmacy-administration staff or managing parts of the prescription workflow.
Why This Matters to You
Because of our Pharmacy Technicians, you can expect:
- Safer and more reliable use of your medicines
- Fewer medicine-related delays or confusion
- Quicker responses to prescription and supply issues
- Better coordination between hospitals, pharmacies, and primary care
- A more efficient system so your health team can spend their time where it matters most